Knowles PCH Car Scheme

Policy Statements

Knowles Associates Total Fleet Management Ltd is committed to ensuring that your privacy and personal information is protected. Knowles Associates Total Fleet Management Ltd is the data controllers of your personal information and are responsible for complying with data protection laws.

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Cookies are small files placed by websites on the device you’re using when browsing their site. Cookies are generally used to record your visit to a site including choices you’ve made or preferences you’ve set.

We use cookies to give you the best experience when visiting our website. Using cookies, makes it easier for you to do many things, such as managing your accounts or login details, and applying for products and services.

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Knowles Associates and our suppliers are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.

Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.

As a part of this, we follow the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.

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For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e. over the phone, internet etc.) you have the statutory right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

The 14 calendar day cancellation period starts from the date the customers signed agreement is counter signed.

Knowles Associates Total Fleet Management Ltd charge a commission for our services some companies may not, commission is received.

The Financial Conduct Authority expects any introducer to disclose to the customer that a commission may be payable by the broker or funder to the introducer, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.

In-line with new legislation, if you would like Knowles Associates to disclose any potential commission please make your request to our head office address on our contact page or by email to or by telephone: 01206 257227.

Knowles Associates Total Fleet Management Limited (Knowles) is regulated by the Financial Conduct Authority (FCA).

We are committed to providing a high-quality service to all our customers at all times. When something goes wrong, we need you to tell us about it as soon as possible. This will help us to put things right and improve our standards.

We aim to resolve complaints within 5 working days.

To help us investigate and resolve your complaint as quickly as possible you can contact us by telephone or in writing and we will deal with it in the quickest possible time.

Our complaints contact details are:

Complaint Resolution Team
Knowles Associates Ltd
Red Lion House
Great Bentley

Telephone: 01206 257202

We have eight weeks to consider your complaint. If we have rejected your complaint or if you do not hear from us within this time you may complain to Financial Ombudsman Service.

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